The type of service and staff will influence technology selection, workflows, and regulatory requirements.
School-based Telehealth service ideas may include:
- Acute medical care for illness and injury
- Behavioral health services including therapy
- Medication management
- Sports medicine consults for athletic injuries
- Group therapy
- Nutrition counseling
- Pre-Participation (Sports, Camp or School) Physicals
- Oral health screenings
Service Setting Options: school nurse office, dedicated space in the school, school-based health center, and mobile vans or buses.
Care options: Live, synchronous two-way video with peripheral cameras and stethoscope or ‘store & forward’ exams to be reviewed later by a provider.
The funding source can open new options or force artificial restrictions. The most common funding sources are third-party reimbursements (Private health insurances & Medicaid) federal or state grants, local grants, and cost reductions generated through the use of school-based telehealth.
It is important to diversify and find more than one funding source. A consultant or mentor can help guide you on different funding sources.
- Provider Training
- Security and Privacy of data
- HIPAA security of technology/software
- Practicing only where licensed
- Collaboration with Primary Care Provider
- Evaluate the suitability of the patient/client
- Remote emergency procedures
- Inform consents specific to telehealth
- Back up communication plans
- Publicly displayed credentials
- Patient/client age and identity verification
- Psychological safety verification
- Identify the local emergency service provider close to the client/patient
- Provide viable referrals
Technology Best Practices
Technology is constantly evolving and with that, comes the need to ensure that your technology and software are operating at a high level of performance. Below are a few things to keep in mind when deciding on what is best for your preferred service setting and overall use:
- Consider requirements for both ends of the video calling
- It is better to integrate with existing systems when possible
- EMR Interoperability (Electronic Medical Records)
- Bandwidth and hardware needs
- Videos and workflows must be HIPAA-secure
- Choose technology with flexibility for growth
- Affordability and sustainability should be key deciding factors
- Select non-labor-intensive options
- Preparation: Seek out mentorship and training to learn and understand the industry
- Make a business plan: Start with small achievable goals and layer new ones as you succeed at each iteration. Plan a pilot project. When successful, scale up the program. Clearly define the cost and return on investment (ROI) to share with your leadership and collaborative partners. Consider that there are many types of behavioral health services, but few that are profitable as a stand-alone service. Carefully select the pilot staff to help you resolve any unforeseen implementation obstacles. Consider the option of outsourcing medical and school-based telehealth services to an existing company to obtain these services more quickly.
- Leadership buy-in: Ensure your organization’s leadership understands the program, the pathway and the benefits at each stage of program development.
- Community buy in: Ensure that the school system leadership, the area primary care providers and the community’s elected leadership understand the program, the pathway and the benefits at each stage of program development.